Saturday, December 08, 2007
today was a very frustrating day for us. because once again the ineptitude of the philippine system has reared its ugly head. if it happens way up there, it trickles down to every level of business and society. let's backtrack a bit, shall we? we've been in the market for a new car for a while now, and last thursday we made the decision to finally get one. nothing fancy, mind you, hindi pa kami pang benz o bmw, 'no? so we scout around and finally got a good deal on a suzuki swift at wheels, inc, manila bay branch. with a few phone calls within the day, we get the approval for the car loan from BDO. friday, we skip half a day's work just to go to the bank and withdraw cash for the downpayment, xerox all sorts of requirements (two forms of ID, cedula, income tax returns etc etc etc), sign all sorts of papers, and finally seal the deal. our agent says the car will be ready for pick-up by the next day saturday and he will call us when it's there. this morning, we get a call that there's a problem. apparently, our "comaker," which is our spouse, which we didn't realize is automatically signed up as such, had a different name on the application form and a different name on his driver's license and passport. OK, by different, that means the name on the driver's license and passport is his complete and FULL name, the name only his mother calls him when she's upset with him, know what we mean? the name on the application form is the name he uses on everything, including his bank accounts, ATM cards, credit cards, checkbooks, etc. so we faxed them all sorts of documentation to support this. by 2pm, the car was in the lot and we were asked to come over. yun pala hindi pa tapos yung "problema" tungkol sa pangalan ng comaker namin. there were lots of back and forth phone calls and since it was a weekend, the big bosses were out playing golf or whatever. to make a long, painful, STUPID story short, we waited there for THREE fucking hours only to be told in the end that they can't release the car until it can be proven that the two "different" names of our "comaker" were one and the same person! and the most ridiculous part of this all? he wasn't even the one who applied for the car loan! it was us! and it was approved! GGGGRRRRRR!!! they can only clear everything up by monday pa daw. we said that's unacceptable. it's either you give us the car now or we're canceling this sale. and this idiot said OK! what kind of service is this?? this goes all the way to the top, you know. not just the top of the company but the top of the country. for years, we have been trained not to trust anybody, so we have to assume that people are always going to screw us over. so they did not trust us, simple as that. kaka-insulto, 'di ba? even if we made a huge cash downpayment and forked over 12 post-dated checks. even if a VP from the bank immediately approved our loan. so we said give us our money back, the complete amount, and in CASH, not a check. so where was he going to get that kinda cash on a late saturday afternoon. (It was so late that the sun was already setting over the manila bay.) so he has to bother his boss who's probably playing golf or getting a massage or having merienda, who knows. in other words, he doesn't want to be bothered! it's a goddamn weekend! so you know what the boss says? just give them the car. hello!!! this could have been solved three hours earlier!!! so we are now the new, not proud, but tired, frustrated, upset, insulted, super-inis owners of a cute suzuki swift. it better be worth the trouble.